Privacy policy

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, purchase digital products, download VFX assets or courses, contact us, or sign up for updates.

By using vfx.store, you agree to this Privacy Policy.

For questions, contact us at support@vfx.store.

1. Information We Collect

We may collect information you provide to us, including your name, email address, billing details, account details, order history, support messages, newsletter preferences, and any other information you choose to provide.

We may also collect technical information such as your IP address, browser type, device type, pages visited, download activity, cookies, and similar tracking data.

vfx.store is not intended for children, and we do not knowingly collect personal information from children.

2. How We Use Your Information

We use your information to process orders, deliver downloads and courses, provide customer support, manage accounts, send order confirmations and service emails, send marketing emails if you signed up for them, improve the website, prevent fraud or abuse, enforce our terms, and comply with legal, tax, and accounting obligations.

3. Legal Basis for Processing

Where required by law, including GDPR, we process personal information based on contract, consent, legal obligation, or legitimate interests.

This includes processing information to complete purchases, deliver products, send marketing emails with your consent, use non-essential cookies with your consent, meet legal requirements, and operate, protect, and improve vfx.store.

4. Payments

Payments are handled by third-party payment providers. We do not store your full payment card details on our own systems.

Payment providers may process payment details, billing information, fraud prevention data, and transaction records according to their own privacy policies.

5. Digital Product Delivery

When you purchase VFX assets, bundles, courses, tutorials, or other digital products, we may use your information to provide downloads, account access, order history, and support.

We may keep purchase, download, and account records to provide access to your products, prevent abuse, enforce license terms, and resolve support requests.

6. Email Marketing

If you sign up for updates, we may send emails about new assets, courses, releases, store news, offers, and related content.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting support@vfx.store.

We may still send necessary service emails about purchases, downloads, account access, support, legal updates, or important store information.

7. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the website, remember preferences, provide secure checkout, analyze traffic, improve the store, and support marketing where applicable.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on your location.

You can control cookies through your browser settings or through any cookie banner or privacy settings available on our website.

8. Third-Party Service Providers

We may share personal information with trusted service providers who help us operate vfx.store, including providers for ecommerce, hosting, payments, digital file delivery, email marketing, analytics, fraud prevention, customer support, accounting, tax, and legal compliance.

These providers may only use your information as needed to provide their services to us or as otherwise permitted by law.

9. International Transfers

Some service providers may process information outside your country of residence. Where required, we use appropriate safeguards to protect personal information transferred internationally.

10. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy.

This may include keeping order records, invoices, license records, support messages, and transaction information for legal, tax, accounting, security, dispute resolution, fraud prevention, and product access purposes.

Marketing information is kept until you unsubscribe or request deletion, unless we have another legal reason to keep it.

11. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the use of your personal information. You may also have the right to request a copy of your information or withdraw consent where we rely on consent, such as for marketing emails or non-essential cookies.

To exercise your rights, contact us at support@vfx.store.

We may need to verify your identity before responding. Some information may need to be kept where required for legal, tax, accounting, security, dispute resolution, or legitimate business purposes.

If you are located in Norway or the EEA, you also have the right to complain to your local data protection authority.

12. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method is completely secure.

13. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Your continued use of vfx.store after changes are posted means you accept the updated Privacy Policy.

15. Contact

Questions about this Privacy Policy can be sent to: support@vfx.store